More than a survey: each person gets a short conversation, and you get the reasons in their own words.
Free to try, 10 conversations. No account to start.
A survey gives you
My workload is manageable
3 out of 5
A score, and no reason behind it.
With Lontra instead
Lontra asked each person Example, for illustration
“What makes a normal week harder than it needs to be?”
Most lost time is spent waiting for a decision that sits with one person.
“I had the fix ready on Tuesday. It went out the following Monday.”
“I stopped asking, and started guessing what would be approved.”
A survey gives you
I would work here again next season
41% agree
A score, and no reason behind it.
With Lontra instead
Lontra asked each person Example, for illustration
“Why don’t our seasonal staff come back the next season?”
Seasonal staff leave when rotas change at the last minute.
“I found out on Thursday night that I was working Friday morning.”
“The pay was fine. I could not plan a single weekend.”
A survey gives you
Satisfaction with your first order
4.4 out of 5
A score, and no reason behind it.
With Lontra instead
Lontra asked each person Example, for illustration
“Why do new customers not come back after their first order?”
People like the product. Delivery is what stops the second order.
“I liked the product. I was never home when it arrived.”
“I would order again tomorrow if I could pick an evening.”
A survey gives you
Overall satisfaction with our work
4.1 out of 5
A score, and no reason behind it.
With Lontra instead
Lontra asked each person Example, for illustration
“What do our clients value most about working with us?”
Clients value the weekly call far more than the final report.
“The report went in a folder. The Tuesday calls changed what we did.”
“I would pay for the calls alone.”
A survey gives you
I feel supported on my course
3.1 out of 5
A score, and no reason behind it.
With Lontra instead
Lontra asked each person Example, for illustration
“What makes first-year students think about leaving the course?”
Students who think about leaving fall behind in the third week, before any assessment.
“Everyone seemed to understand, so I stopped asking.”
“One email from a tutor in week three would have kept me.”
A survey gives you
How likely are you to recommend us?
7 out of 10
A score, and no reason behind it.
With Lontra instead
Lontra asked each person Example, for illustration
“Why do members stop coming after three months?”
Members stop coming when their usual class moves to another time.
“I turned up twice to an empty room. Then I stopped.”
“It was the only hour I had. When it moved, that was it.”
Write what you want to understand. Lontra proposes the topics, and you check them before anyone is invited.
Lontra is drafting what each conversation should cover. This takes about ten seconds.
Write what you want to understand, in your own words. Lontra turns it into the topics a conversation will cover, and you change them before anyone sees them.
Everyone you invite has their own conversation, and Lontra follows up on what they say. They need no account, only a link.
Findings with the quotes behind them, where people disagree, and what is still unknown. You can ask the results follow-up questions.
A survey takes the first answer and moves on. Lontra is a conversational AI: it asks when it last happened, what the person did next and what it cost them.
What makes a normal week harder than it needs to be?
Waiting for approvals, mostly.
Tell me about the last time work waited for an approval.
A supplier quote. My part was done on Monday and it was signed six days later.
What did you do during those six days?
Example, for illustration
Each one says how many people raised it, so you can tell a pattern from one loud voice.
Every finding comes with the quotes behind it and links to the conversation it came from.
When two groups tell different stories, Lontra shows both, and says what is still unknown.
Ask the results a question, such as “what did the new starters say?”, and export the findings.
Open one and see the findings, how many people said each thing, and the conversations behind every quote. Sample studies, with simulated participants.
See how the work happens on the floor, shift by shift, before you change it.
Hear why people leave, struggle or stay, in their own words, with no survey to build.
Hear from the whole organisation in days, and arrive at the steering committee with evidence.
Free to try, 10 conversations. No account to start.
