Manufacturing / Plant operations
The work instruction names the task. The expert knows the exceptions.
Capture how operators and technicians reason through one task, validate the practice with quality and safety owners, then prepare it for transfer without treating a field account as an approved procedure.
One free campaign: up to 30 invitations over 60 days, no credit card. Paid plan: €2 per person per month, excluding VAT, minimum 50 people.
Fictional brief example
Manager · Check-in to prepare
The number shows a gap. The context is missing.
Question for the manager discussion
Lontra
What does the manager need before the conversation?
The support needed for a new task remains unclear. Ask for a concrete work example, then agree the help needed and a review date together.
Fictional content example, not a product screenshot or customer result. The responsible people still need to check the hypotheses.
The cost of the blind spot
Critical know-how stays oral until the person or the moment is missing.
A changeover, difficult adjustment or fault diagnosis often relies on cues learned through experience. A conversation can make those cues discussable and transferable. It cannot certify that they are safe, compliant or applicable on another line.
Today
The approved instruction stays general, while the useful explanation depends on an experienced operator being available at the right time.
With Lontra
Proposed pilot: one format change, several practitioners, deliberate search for counterexamples, then production, quality and safety validation before distribution.
In numbers
- 1 campaignup to 30 invitations over 60 daysno credit card required
- 5respondents required before an HR aggregate is availabledisplay threshold; the threshold alone does not guarantee anonymity
- €2per person per month50-person minimum, so €100 excluding VAT per month
What becomes possible
Knowledge transfer that keeps industrial validation in place
Choose one task and one learning audience
Capture cues, decisions, exceptions and common mistakes
Compare several practitioners instead of canonising one account
Keep the source and date of each contribution
Require approval from quality, safety and the process owner
Produce a format suited to the workstation and approved language
Inside the product
From expert practice to approved guidance
Every step shows what was observed, what was inferred, and who decides.
Define the task, machine context and required level
Invite the relevant operators, technicians and team lead
Ask for cues, decisions, exceptions and limits
Surface agreements and disagreements without deciding automatically
Send the synthesis to production, quality and safety owners
Activate the paid, guided Studio module after the trial if a resource is useful
Publish only the approved version and schedule its next review
To try it
A know-how pilot, not a documentation overhaul
Try the participant journey yourself, then prepare a focused campaign with your team. Adapt the schedule to participant access, response review and your capacity to act.
One task worth transferring
Name the role, equipment, variants and final approver.
Several points of view
The trial covers one campaign, up to 30 invitations and 60 days, with no credit card.
Useful practice or local rule
Treat every synthesis as a hypothesis until quality, safety and operational review.
One controlled resource
Studio is a paid subscription module, activated with guidance after the trial.
Managers never see the raw conversations.
HR reads aggregates from five respondents; that minimum alone does not guarantee anonymity.
Lontra does not replace incident reporting or quality and safety controls.
No individual score or automated employment decision.
Rolling out across countries, or want to look at your case together? Book a thirty-minute conversation.
30 minutes. Your problem, your teams, your measure.
Less theater. More humans.