Proof
From a performance gap to a localized production.
A global enterprise group wanted to understand why one business unit performed better than another on Customer Focus. Here is what the full loop looked like — anonymized.
Live in a 100,000-employee enterprise group across 40+ countries.
The full loop
The seven steps from campaign to measured change.
Step 01
Campaign
Employees shared role-specific feedback through Lontra conversations — voice or written, in their own language.
Step 02
Analysis
Lontra ranked business units on Customer Focus and identified a measurable gap between BU A and BU B.
Step 03
Query
The team asked Lontra: “What does BU A do differently, and how can BU B improve?” — in natural language.
Step 04
Practices
Lontra surfaced the routines and behaviors behind the gap, drawn from employees' own words.
Step 05
Champions
Internal champions were identified for the practice — according to the organization's permission model.
Step 06
Production
Studio generated localized productions for the target geography — vertical video for floor associates, A4 sheet for back office.
Step 07
Measurement
The next campaign measured whether the practice was understood, applied — and whether the metric on the ground moved.
You do not just read reports. You ask questions to your organization.
Proof
Less admin. More organizational memory.
A measured loop from employee conversation to validated production, built for large, multilingual organizations.
100,000
employees
Live in a global enterprise group.
40+
countries
Built for multilingual, multicultural organizations.
2h → <1h
per employee
On a full review cycle: preparation, conversation, write-up and HRIS sync.
6.5×
faster
From identified need to internal production ready to share.
Next step
Start with one loop.
One population. One business question. One measurable output.
A company that teaches itself.