Proof
Metric methodology.
Scope, population, period, definitions and interpretation limits for Lontra public metrics.
Scope
Public metrics are tied to a documented and anonymized scope.
Population
Covered population must be distinguished from active, invited or respondent population where relevant.
Period
Every comparison should specify the before/after period or observation window.
Cycle definition
Full cycle means preparation, conversation, summary and synchronization where applicable.
Reference
The reference comparison is the customer's existing process, not a universal average.
Limits
No metric guarantees the same result for every customer.
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