Services / Distributed delivery teams
The contract is standard. Delivery conditions are not.
Compare obstacles and practices across similar branches or client sites, prepare the local manager and test one improvement without treating every comment as a general truth.
One free campaign: up to 30 invitations over 60 days, no credit card. Paid plan: €2 per person per month, excluding VAT, minimum 50 people.
Fictional brief example
Manager · Check-in to prepare
The number shows a gap. The context is missing.
Question for the manager discussion
Lontra
What does the manager need before the conversation?
The support needed for a new task remains unclear. Ask for a concrete work example, then agree the help needed and a review date together.
Fictional content example, not a product screenshot or customer result. The responsible people still need to check the hypotheses.
The cost of the blind spot
HQ receives a compressed version of a problem that is already old.
A team can lack access, a decision or a commercial handoff while the dashboard shows only a delay. Management reporting adds context, but it can also simplify it. A common question, concrete examples and counterexamples are needed before action.
Today
Regional meetings share the most visible exceptions, using definitions that can differ from one branch to another.
With Lontra
Proposed pilot: three branches delivering the same service, one question about client escalation, then a limited test with a review of resolution time.
In numbers
- 1 campaignup to 30 invitations over 60 daysno credit card required
- 5respondents required before an HR aggregate is availabledisplay threshold; the threshold alone does not guarantee anonymity
- €2per person per month50-person minimum, so €100 excluding VAT per month
What becomes possible
A shared language across HQ, branch and client
Use the same question and scope in every branch
Ask for a concrete example and its operating context
Separate a client constraint from an internal practice you can change
Prepare the local manager with questions, not a verdict
Test one escalation or handoff rule across a small set of engagements
Review the result with teams and process owners
Inside the product
From client delay to a testable hypothesis
Every step shows what was observed, what was inferred, and who decides.
Choose comparable engagements and one operational measure
Define which client information must not be entered
Invite teams to describe one specific case
Separate facts, interpretations and external constraints
Open the HR aggregate only when five people have responded
Prepare each manager without exposing raw conversations
Test one change and decide on an agreed date
To try it
A distributed pilot with one shared question
Try the participant journey yourself, then prepare a focused campaign with your team. Adapt the schedule to participant access, response review and your capacity to act.
One service decision
Choose a handoff, escalation or new-starter moment to improve.
Comparable engagements
The trial covers one campaign, up to 30 invitations and 60 days, with no credit card.
One definition, visible context
Do not compare branches with materially different contracts, staffing or periods.
One reversible change
Name the owner, measure and decision date before launch.
Managers never see the raw conversations.
HR reads aggregates from five respondents; that minimum alone does not guarantee anonymity.
Teams should not enter client secrets or identifiers in the pilot.
No individual score, prediction of who will leave or automated employment decision.
Rolling out across countries, or want to look at your case together? Book a thirty-minute conversation.
30 minutes. Your problem, your teams, your measure.
Less theater. More humans.