Sample studies
Read a finished study before you invite anyone.
Each sample is a complete study, shown exactly as an organiser reads their results. The organisation and its people are simulated; the presentation is the real one.
Consultants
Run the interview phase of a diagnostic in days. Arrive at the steering committee with evidence, not impressions.
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Post-merger · A logistics group formed from two regional carriers
How decisions get made a year after a merger
“I want to understand how teams from the two merged companies really work together a year after the merger, where they clash, and which old habits still divide them.”
The merger works on paper, but decisions still go through each company’s former managers.
Sample study · simulated participants
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Consulting · A management and technology consultancy with about 400 people
What clients value most about working with a consultancy
“I want to understand what our clients value most about working with us, what they put up with, and what would make them renew.”
Clients value one senior person who stays and says what they would rather not hear, and they put up with a changing team and surprise costs.
Sample study · simulated participants
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Finance · A manufacturing group with six operating companies
Where month-end close loses time
“I want to understand where the monthly close loses time, who is waiting for whom, and which steps could happen earlier.”
The close loses most of its time between working days two and six, waiting for information that arrives after its cut-off.
Sample study · simulated participants
Project managers
Find out why a rollout is stalling before the next steering meeting. Hear every team involved, not only the ones who speak up.
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Change · A facilities-services company with 650 staff
Why adoption of the new tool is so low
“I want to understand why, six months after go-live, so few teams use the new planning and ticketing tool as their main way of working, and what is in the way for each of them.”
People use the tool where it is the only way to get their output, and keep the spreadsheet everywhere else, because the Friday report is still built from it.
Sample study · simulated participants
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Delivery · A software and digital services company with 380 staff
Why our projects slip past their deadlines
“I want to understand why our projects slip past their deadlines, where the time goes between the date we promise and the date we deliver, and what we could see earlier.”
Projects slip because the date is fixed before the scope is understood, and nothing in the plan moves when the scope or the build does, so the time comes out of testing.
Sample study · simulated participants
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Change · A logistics company with 3,000 staff and 14 depots
What slows down our change approvals
“I want to understand what slows down our change requests between submission and approval, where they wait, and what the people on each side of the process see.”
A change waits mostly between the steps, not in them: for Monday's cut-off, for the next agenda after a return, and for a security review that is asked for only after the board's first look.
Sample study · simulated participants
HR and people teams
Learn why people leave or disengage before the next exit, in their own words, and bring leadership reasons they can act on.
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Hotels · A group of nine seasonal hotels on the coast
Why seasonal hotel staff do not come back
“I want to understand why our seasonal hotel staff do not come back the following season, what their working weeks were really like, and what would make them return.”
Seasonal staff leave because rotas change at the last minute, not because of pay.
Sample study · simulated participants
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People · A company of about 400 people across five departments
How new hires experience their first ninety days
“I want to understand how new hires experience their first 90 days, what is confusing or missing, and what helped them most.”
New hires start real work in week three, not week one: access arrives in pieces and nobody owns the first week's plan.
Sample study · simulated participants
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People · A department of about 40 people at a services company, with two anchor days in the office
How a team experiences hybrid work
“How is our team really experiencing hybrid work, what is working, what is not, and what would they change?”
Office days are spent on video calls, not with colleagues, because the meetings were never moved to the days people work from home.
Sample study · simulated participants
Operations leaders
See where the process breaks, shift by shift and site by site, without pulling people off the floor for interviews.
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Retail · A fashion retailer with 120 stores
What store managers need from head office
“I want to understand what store managers need from head office to run their stores, what they receive today, and what they ignore.”
Store managers ignore directives that arrive without the reason behind them.
Sample study · simulated participants
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Manufacturing · A packaging plant running three lines around the clock
Why restarts wait for sign-off on night shifts
“I want to understand why safety procedures are bypassed more often on the night shift, what operators face in practice, and what would make the procedures workable.”
Night operators bypass procedures when a line stops and no supervisor is there to approve the restart.
Sample study · simulated participants
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Hospitals · A 400-bed general hospital
Where information is lost at nursing shift handovers
“I want to understand how information is passed on at nursing shift handovers, where it gets lost, and what it costs patients and teams.”
Handovers lose what changed during the shift, because the form only records what stayed the same.
Sample study · simulated participants
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Restaurants · A group of eleven restaurants
Why food cost varies between restaurant sites
“I want to understand why food cost varies so much between our restaurants, how each kitchen orders and prepares, and what the best sites do differently.”
Food cost depends on who orders, not on the menu: each head chef has their own method.
Sample study · simulated participants