Customer Stories
Real results from organizations that chose personalized conversations over generic surveys.
Global Retail Leader
A global retailer with 90,000+ employees across 40+ countries needed a way to hear every voice in their organization — from store associates to regional directors, across dozens of languages and cultures.
40+
Countries
Deployed simultaneously across every region
90,000+
Employees
Reached with personalized conversations
4x
Completion Rate
Compared to previous survey methods
The Challenge
Traditional employee surveys yielded low completion rates and generic feedback. With a workforce spanning 40+ countries and dozens of languages, one-size-fits-all questionnaires failed to capture the nuances of local experience. HR leadership lacked the granular, honest insights needed to drive change at scale.
The Solution
Lontra replaced static surveys with personalized AI voice interviews conducted in each employee's native language. Every conversation adapted in real time to the individual's role, location, and responses — creating an experience that felt like a genuine one-on-one, not a form to fill out.
The Results
Completion rates multiplied by 4 compared to previous methods. For the first time, HR leadership had access to consistent, comparable qualitative data across every region — surfacing patterns and local realities that generic surveys had never captured.
“With this tool, huge improvement for consistency across the globe.”
The Invisible Talent Pipeline
A retail organization preparing expansion into 2 new European markets.
Without Lontra
- 3-month skills audit
- Declarative questionnaire — 20% completion
- Approximate Excel spreadsheet
- Massive external recruitment (costly, slow)
With Lontra (data accumulated over 6 months)
- 340 employees mentioned relevant language skills
- 85 expressed interest in international mobility
- 12 store managers with store opening experience
- Gap identified: local regulations training needed
- External recruitment limited to unfilled positions
- Result: 4 months ahead of usual schedule
85
Interested in mobility
Employees who expressed interest in international mobility
4 months
Ahead of schedule
Compared to traditional workforce planning approach
More customer stories coming soon
We are currently working with customers across retail, healthcare, and professional services. Their stories will appear here as deployments mature.
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